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Pass Guaranteed C_C4H56_2411 - Pass-Sure Latest SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Question

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

Topic 2

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 3

Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

Topic 4

Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

Topic 5

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Change the field label
B. Add a new field
C. Add a new button
D. Create a new URL mashup

Answer: B,C

NEW QUESTION # 11
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In the case worklist, Create button (+) and select Case.
B. In the Related Service Object facet of registered products, Create button (+) and select Case.
C. In the Account General facet, Create button (+) and select Case.
D. In Agent Desktop, click the Create button (+) and select Case.

Answer: B,D

NEW QUESTION # 12
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Business role
B. User profile
C. Security policy
D. Employee role

Answer: A,C

Explanation:
When creating a user in SAP Service Cloud V2, you can assign a Business role to define the user's access rights and permissions for specific objects and views. Additionally, a Security policy can be assigned to enforce password requirements and other security settings. According to SAP documentation, "During user creation, administrators assign business roles and security policies to ensure proper access and compliance." Employee role (B) is not a standard object for user assignment in Service Cloud V2. User profile (C) is a configuration setting, not an assignable object.
Reference:
SAP Help Portal: User Management in SAP Service Cloud V2
SAP Learning: Business Role and Security Policy Configuration

NEW QUESTION # 13
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create an incident in the Built-In Support.
B. Send an email to SAP Cloud Support.
C. Create a Support Case in SAP for Me.
D. Create a case of case type Incident.

Answer: A,D

NEW QUESTION # 14
Which features can you activate with Microsoft Teams integration?

A. Users can collaborate in shared workspaces
B. Create and share knowledge articles
C. Send an email and link it to the case
D. Start a phone call with CTI

Answer: A

Explanation:
Microsoft Teams integration in SAP Service Cloud V2 enables users to collaborate in shared workspaces, allowing agents to share case details, discuss issues, and coordinate within Teams channels. According to SAP documentation, "Microsoft Teams integration supports collaboration in shared workspaces to enhance team communication." Starting a phone call with CTI (A) is a separate CTI feature, not Teams-specific. Creating and sharing knowledge articles (B) is part of knowledge base functionality, not Teams. Sending an email and linking it to a case (C) is a standard Service Cloud feature, not tied to Teams.
Reference:
SAP Help Portal: Microsoft Teams Integration in SAP Service Cloud V2
SAP Learning: Collaboration with Microsoft Teams

NEW QUESTION # 15
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